Carthills recognises that it is important for you to know that any information provided by you to the company is handled properly. We take very seriously our responsibility to protect and maintain the privacy, accuracy and security of your personal information. We do all that we can to maintain the highest standards in dealing with personal information held for you. Carthills staff that handle personal information understand the standards and take all reasonable steps to achieve them.
Collection
We collect only that information which is necessary for the conduct of our business relationship with you. Some of the information we collect, for example on your use of our websites, may be used to improve our services to you and monitor performance. The information we collect is dependent on the purpose for which it is collected. We collect the information we require in the following ways;
- from you directly when you provide information either over the phone, in a form through our web site, or in person at our office
- from publicly available sources
- from third parties such as your representative/s, Government agencies, and third parties related to Carthills
- from your use of our website.
The information collected from your use of our website may or may not identify you. It may include the type of internet browser used by you, operating system used by you, address of referring site, and your IP address information.
Use and Disclosure
We use your information to carry out our business with you, to facilitate our financial and professional dealings with you and to comply with applicable laws and regulations.
In relation to any promotional or direct marketing messages sent to you by us via email, in accordance with the Spam Act 2003, these messages must;
- be sent with your consent. (You may give express consent, or consent may be inferred from your conduct and existing business or other relationships),
- contain accurate information about the person or organisation that authorised the sending of the message, and
- originate from a monitored email address to allow for a reply requesting to be ‘unsubscribed’ in order to allow you to opt out from receiving messages from us in the future.
We disclose information to the following organisations or individuals when and to the extent necessary to conduct our business and comply with applicable laws and regulations;
- Government and Regulatory authorities, as required or authorised by law,
- The company’s professional advisors (including legal firms, consultants and other advisors)
- Third party service providers we may engage to provide administration, technology, auditing, mailing, printing or financial services. We take reasonable steps to ensure that such third party service providers exercise the same standard of care as us in handling your personal information.
Security and Maintenance
We have well documented and understood processes for the security of all data whether in physical or electronic form. Security of information is a high priority to us.
Access to, and manipulation of, information, both physical and electronic, is controlled using systems (electronic and manual) which are current and in line with industry standards. Our systems are regularly reviewed to ensure that the highest standards possible are maintained.
Only those employees performing services or tasks relevant to your business with us have access to your information. This includes those employees involved in direct marketing.
Information collected via the website is stored securely by authorised third parties and will only be accessed by authorised personnel.
We take all reasonable steps to ensure that your information is appropriately disposed of when it is no longer required by us. As a general rule we are legally required to keep information for seven years however this may vary depending on specific legal requirements or our business needs.
We take all reasonable steps to ensure that your information is current and accurate. To assist us in this regard we request that you notify us of any changes to the information we hold on you by contacting our Office via one fo the contact methods listed on our Contact Carthills page.
Policy Changes
Carthills reserves the right to change this policy at any time. The most recent update was made in October 2008. By viewing this website, visitors accept all terms and conditions outlined in this privacy policy.